Community feedback survey

At National Grid, we know there is nothing more important than keeping children in our community safe. As parents, grandparents, aunts and uncles ourselves, we know that when children learn how to keep themselves safe, they act more safely!

That's why we're pleased to provide your child's teacher with important resources that address natural gas and electrical safety.

We want to continually improve the information we provide and therefore we need your help. Please take a few minutes to provide your feedback in this brief survey.

By providing your feedback, your child's class could win supplies for their classroom. The school with the greatest participation will win a donation to its PTA/PTO.


You still have time… the community feedback survey has been extended until May 14, 2017.

* Parent surveys must be completed by 5/14/17. Winners will be announced by 5/31/17. In the event of a tie, the winning school will be determined by a drawing. The community feedback survey to be completed by customers in the National Grid’s service area only.


Teacher's First Name Required.
Teacher's Last Name Required.
School Name Required.
School City Required.

1. Has your child recently received information at school about electrical or natural gas safety?



Don't know

2. Have any of the children in your household ever received information at school about electrical or natural gas safety?



Don't know

3. If any of your children did receive safety materials, how did you find out about them? (Check all that apply.)

4. In what ways would you prefer to learn about your child receiving safety program materials? (Check all that apply.)


5. Who provided the electrical and natural gas safety materials?

National Grid

An electricity and/or natural gas provider other than National Grid

Don't know/recall

6. Overall, how helpful did you find the information your child received for staying safe around electricity and natural gas?

Very helpful


Neither helpful nor unhelpful

7. Please indicate how much you agree or disagree with each of the following statements:

  Strongly agree Agree
Neither agree
nor disagree
Strongly disagree
National Grid’s school safety program is appealing to children.
National Grid educating children about electrical and natural gas safety is a good idea.
National Grid invests money in ensuring the public stays safe.
National Grid provides valuable information to keep the public safe.
National Grid is a company that cares about my family's safety.
National Grid is a safe company.

8. To the best of your knowledge, please indicate how familiar you are with each of the following five safety tips:

  Very unfamiliar Unfamiliar
Neither familiar
nor unfamiliar
Very familiar
Stay far away from any downed power line, even if it is not sparking.
If a power line falls on your vehicle, you should remain inside until emergency responders tell you to exit.
Calling 811 is required before you or any contractors do any digging in your front or back yard.
The smell of sulfur or rotten eggs is one way to tell if there is a potential natural gas leak; other signs include: dirt spraying in the air or a hissing/roaring sound.
If you suspect a natural gas leak, you should go to a safe location far away from the leak and call 911.

9. Did you see any of the above safety tips in the National Grid safety materials your children brought home from school?



Don't know

10. Do you recall seeing the home energy audit in your child's utility education materials?



Don't know

11. Did you complete the home energy audit or any other home sustainability activities?



12. In which of the following grade(s) are your school-age children?
(Check all that apply.)

13. Which languages are spoken in your home?
(Check all that apply.)

14. What is your annual household income level? (This information remains confidential.)

Under $25,000

$25,001 – $49,999

$50,000 – $74,999

$75,000 – $99,999

$100,000 – $149,999

$150,000 and over

Please provide any additional comments or recommendations:

Thank you for completing this survey. Please click Submit.